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June 27 | 9:00 am - 10:30 am

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Join the FRLA Northeast Chapter for a panel discussion, “Navigating Challenges: Dealing with Difficult Customers in Hospitality”. We are hosting a compelling panel discussion focused on a critical aspect of the hospitality industry: effectively managing difficult customers.

Discussion Highlights:

  • Insights into common challenges faced by hospitality professionals in dealing with difficult customers.
  • Strategies for effective communication and conflict resolution in customer interactions.
  • Empowering frontline staff to confidently address customer complaints and concerns.
  • Turning challenging situations into opportunities for service improvement and guest retention.

Marty Bekkedal, Legacy Restaurant Group
Jitan Kuverji, Comfort Suites Baymeadows
Carrie Gould, Comfort Inn & Suites Jacksonville-Orange Park
Chad Munsey, Bearded Pig
Scott Wellington, Aloft Tapestry Park, FRLA Educational Committee Chair

Why Attend: Gain practical tips and actionable insights from industry experts to navigate challenging customer interactions and uphold service excellence in the hospitality sector. Network with fellow professionals and participate in an engaging discussion aimed at fostering collaboration and knowledge-sharing. We want to share information to take all this information back to your team.


Event Details:

Date: Thursday, June 27, 2024
Time: 9:00-10:30 a.m.
Location: The Courtyard Jacksonville I-295/East Beltway
9815 Lantern Street Jacksonville, FL 32225
Cost: Free


RSVP Now! 

Space is limited, so we encourage you to RSVP at your earliest convenience. We look forward to your participation in what promises to be a dynamic and informative event.

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June 27
9:00 am - 10:30 am
Event Category:


9815 Lantern Street
Jacksonville, 32225 United States
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Nicole Chapman
View Organizer Website