The Florida Restaurant & Lodging Association’s Suncoast Chapter is very pleased to welcome award-winning speaker and renowned Keynote Speaker, Andy Masters. Andy’s flagship keynote program is based on his award-winning book “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” He will take members on a journey through the highs-and-lows world of relationship building, utilizing the clever irony between business and romance. Andy proves that we must create a transformation from doing a job to creating a bond. He will share examples from within the travel, tourism and hospitality industry on how to make amazing connections, drive repeats & referrals, and implement memorable strategies to overcome that one dangerously dissatisfied customer. Andy has presented over 1,000 programs to 100,000 + attendees. Enjoy this entertaining, inspirational and impactful program!