The ROSE (Recognition of Service Excellence) Awards recognizes Northeast Florida front line hospitality employees who demonstrate excellent customer service. These industry champions showcase the region’s commitment to creating an extraordinary visitor experience.

On February 18, 2020 we celebrated 110 nominees and award 27 category winners.

2020 ROSE Award winners:

Hospitality Hero- Greg Savage, Omni Jacksonville Hotel

Administrative Assistant- Farrah Jones, Omni Jacksonville Hotel

Allied Member Spotlight- George “Jamie” Stadtfeld, Walmart San Jose

Server: Restaurant- Casual Dining- Nina Britten, Sunset Grille

Banquets- Sayed Alamy, Omni Jacksonville Hotel

Bartender/Mixologist- Danny Welsh, One Ocean Resort & Spa

Behind The Scenes- Andrews Asare, Omni Amelia Island Plantation

Culinary Service: Chef/Cook- Hotel- Conchita Besarra-Spicer, Sawgrass Marriott Golf Resort and Spa

Culinary Service: Chef/Cook- Restaurant – Peter Zhang, House of Leaf & Bean

Customer Service: Concierge, Recreation, Spa- Amanda Clark, Omni Amelia Island Plantation

Customer Service: Event Services- Robert Kihara, The Ritz-Carlton, Amelia Island

Server: Restaurant- Hotel- Ethan Thomas, Courtyard by Marriott Mayo Clinic Campus/Beaches

Server: Restaurant- Hotel- Rebecca Gardner, Courtyard by Marriott Mayo Clinic Campus/Beaches

Customer Service: Tourism Ambassador- Robyn Jackson, Visit Jacksonville

Food & Beverage: Support- Todd Fuger, Ponte Vedra Inn & Club

Guest Service: Front Desk-Full Service Hotel- Nichole Storch, Renaissance Resort

Guest Service: Front Desk-Select Service Hotel- Jacqueline McGowan, Seaside Amelia Inn

Server: Restaurant- Fine Dining- Scott Kellog, The Ritz Carlton, Amelia Island

Guest Service: Housekeeping-Full Service Hotel- John Yongao, Omni Jacksonville Hotel

Guest Service: Housekeeping-Select Service Hotel- Derick Brown , Flagler Inn

Server: Restaurant- Quick Service- Ruby Martell, Culver’s of Middleburg

Guest Service: Laundry- Sharon Brooks, DoubleTree by Hilton Jacksonville Riverfront

Guest Service: Maintenance/Engineer- Mary Jane Blair, Casa Monica Resort & Spa

Guest Service: Security- Kathy Jeffers, The Ritz-Cartlon, Amelia Island

Guest Service: Valet/Bell Attendant- Brian Pepitone, DoubleTree Jacksonville Riverfront

Transportation: Airport, Ground & Water- Candace Van Kalleveen, East Coast Transportation & Limousine

President’s Award- Abdel Adili, Omni Jacksonville Hotel & Hyatt Regency Jacksonville Riverfront

Congratulations to the 2020 Nominees! Click here to view nomination announcement.

ROSE Award nominees must meet these requirements:
• Individual must be a line employee (no management or supervisor positions)
• Open to all hospitality businesses in Northeast Florida (Clay, Duval, Nassau, Putnam and St. Johns counties)
• Individual must work at place of business for at least 90 days from the nomination deadline
• Individual should exemplify the following characteristics: dependable, passionate, serves as role model to peers and committed to the customer.

New this year, submit a voice memo instead of written text.  How to create a voice memo

For further information, contact FRLA Northeast Chapter Director, Nicole Chapman at 904-574-2259 or

Thank you to all the 2020 Sponsors