Suncoast Chapter: John DeJulius Presentation

Gold Coast Eagle Distributing 7051 Wireless Court, Sarasota, FL, United States

Overall customer satisfaction is at 73.6, its lowest point in over 15 years. And since the start of the pandemic, satisfaction has been dropping like a rock. What is behind all the deteriorating customer service? Several things, such as: employee burnout, low employee morale, high employee turnover, staff shortage, poor reactive hiring, no training of Read More