Online Webinar

Workplace violence is a widespread safety issue that affects every industry. Workplace violence is not just physical attacks, but also threats, harassment, intimidation, and disruptive behavior. This engaging webinar will provide participants with a clear understanding of how situations escalate—and more importantly, how to de-escalate them safely. Designed for professionals across many industries including education, healthcare, hospitality, manufacturing, and food & beverage, this session delivers practical tools and information that can be immediately applied in real-world situations.

Join our featured speaker, Dr. Michelle R. Holcomb, PhD, LPC-S, a recognized expert in trauma-informed care, crisis response, and behavioral intervention, as she provides insights on how to identify early warning signs, respond to high-risk situations, and implement techniques to protect lives and reduce risk.

In hospitality, the details aren’t just details-they’re what guests remember most. From the whiteness and softness of their sheets to the clarity of the water in your pool, every touchpoint shapes the experience that keeps guests coming back (and leaving positive reviews). During this 30-minute webinar, you’ll learn:

How Laundry Quality Impacts Guest Satisfaction

Why soft, fresh linens are one of the top contributors to positive guest reviews.
Simple operational changes and chemistry insights that help 95% of linens come out clean on the first wash.

How Well‑Managed Pools Protect Your Brand

The keys to perfect pool performance: circulation, filtration, and chemistry.
What today’s travelers expect when it comes to water clarity, safety, and the overall pool experience.

Our experts will share real-world insights, practical tips, and the science-backed approaches leading properties use to elevate guest satisfaction while saving on labor, linen replacement, and pool operational costs.

BMI will present an engaging, operator-focused session designed to help restaurant owners and operators confidently navigate music licensing. Learn how background and live music are regulated and how music helps set the right tone in your establishment.

In 2026, fresh and timely content is the key to staying visible on Search. Whether you're promoting a live performance, highlighting a seasonal offer, or simply sharing what's happening at your business this weekend, Google Posts are an effective tool for real-time engagement. Join us for a 30-minute introductory workshop on February 25th 9am PT/ 12pm ET, where we’ll show you how to use the newly updated Google Posts tool to keep your customers in the loop on timely events, offers and updates.
What to expect:
• A beginner-friendly breakdown of the Google Posts tool
• Best practices for effective posts
• Live Build: We’ll create and publish a post together in real-time
• Plenty of time for questions during our live Q&A

Attention winter-season hospitality employers! You are invited to join FRLA partner, Pabian Law, for their annual H-2B visa planning webinar, designed to help you prepare for what lies ahead with your winter 2026–2027 H-2B visa petitions. Attorney Keith Pabian will share practical guidance, timely insights, and strategic planning tips to help you navigate the H-2B visa process with confidence—particularly in light of increasing demand and the growing likelihood that the H-2B numerical cap will be reached for October 1st start dates. The webinar will also address the impact on the hospitality industry of recent terminations of humanitarian programs, including Temporary Protected Status (TPS), and what these changes may mean for your workforce planning. This webinar is essential for winter-season properties—those busier in the fall, winter, and spring than in the summer—who are considering H-2B visas as a staffing solution and want to ensure they are fully prepared for the upcoming season. With work beginning as early as mid-March, attending this webinar will help you hit the ground running and stay ahead of critical deadlines.

Your website is often the first point of contact and interaction that guests have with your business.  Ensure it is not only welcoming but also accessible to all and meets legal requirements. In this presentation, we’ll break down what the Americans with Disabilities Act (ADA) requires for websites, what legal risks noncompliance can create, why hospitality businesses are increasingly being targeted with lawsuits, how courts are ruling on website accessibility, and the steps you can take now to protect your business.

As CBD and hemp-infused products make their way onto menus and behind bars, hospitality operators face unique challenges and opportunities. From infused cocktails and wellness menus to retail offerings, understanding risk management and compliance implications is critical.