Guest Service Gold
April 29, 2015, 5:42 pmTags: American Hotel and Lodging Association
April 5, 2011 – The newest training program introduced by the American Hotel & Lodging Educational Institute(AHLEI). Guest Service Gold shows employees and lodging properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways. Employees who complete the Guest Service Gold training are eligible to apply for AHLEI’s new Certified Guest Service Professional (CGSP) designation, and properties that certify 100 percent of their line-level staff can receive recognition as Certified Guest Service Properties. http://www.ahlei.org/guestservicegold/.