“Every member of the hospitality industry plays a vital role in delivering exceptional guest experiences and driving successful businesses,” said Carol Dover, President & CEO of the Florida Restaurant & Lodging Association (FRLA). “From administrative assistants to chefs, housekeeping to transportation, and front desk staff to valets and bellmen, each position is essential to the team’s success. The dedication and excellence of these ROSE Award nominees and winners are a testament to their professionalism and passion for hospitality. Congratulations to these outstanding individuals! Our industry is second to none because of you.”

“It’s an absolute honor to celebrate Northeast Florida’s best of the best in hospitality for the 16^th year of ROSE Awards,” said Nicole Chapman, NE Florida FRLA Regional Director and the event’s creator and organizer. “These dedicated individuals consistently go the extra mile, serving as true ambassadors for our region and industry. Their passion and hard work make a lasting impact on our guests, and we are thrilled to recognize their excellence.”

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The ROSE (Recognition of Service Excellence) Awards recognizes Northeast Florida front line hospitality employees who demonstrate excellent customer service. These industry champions showcase the region’s commitment to creating an extraordinary visitor experience.