Bring your team and join us while engaging in this FREE high energy, interactive workshop focusing on team building and retention. By completing an in-person assessment, you and your co-workers will gain a heightened self-awareness of your individual communication techniques, as well as a better understanding of others. Come ready to have some fun and Read More

Join us for this FREE interactive workshop to discuss the state of our customer service skills and how we can improve our service to guests. During the workshop, we will highlight how customer service has changed since the Pandemic, how we define customer service, share expectations from guests, and brainstorm on how we can improve Read More

Coming off a week of National Travel & Tourism celebrations, join FRLA for our free annual Northeast Florida Tourism Outlook! Florida has seen record-breaking visitor numbers. Florida's tourism industry was responsible for welcoming 137.6 million visitors in 2022, the highest number of visitors in the state’s history. This represents a 12.9% increase over 2021 and Read More

Join the FRLA Northeast Chapter for our monthly educational meeting. As we continue to recruit to bring staffing levels back, our industry looks to grow our managers into leaders. We will interview a panel of industry leaders who will share their experience and ideas. Following the discussion, we will break into small groups with panel Read More