Six Local FRLA Chapters Host World Renowned Customer Service Guru and Author John DiJulius on April 9th and 10th in Florida

Media Contact
Elizabeth Ray
FRLA Press Secretary
850.224.2250 x255

(Tallahassee, Fla.) – Six local chapters of the Florida Restaurant and Lodging Association (FRLA) are partnering to host world renowned customer service guru and author John DiJulius in a series of seminars being held in Florida on Wednesday, April 9th and Thursday, April 10th, 2014. The live two hour presentation, “What’s the Secret? To Providing a World-Class Customer Experience,” is designed to create customized systems for positive customerand employee experience. This is the first time local FRLA chapters have come together to host such an event with DiJulius, whose many clients include the Ritz-Carlton, Starbucks, Marriott, Cheesecake Factory, Chick-fil-A, and others.

Attendees include everyone from CEOs and entrepreneurs to front line employees, particularly those in the hospitality and tourism industry who depend on returning patrons and guests for their continued success. Tickets are $30 for FRLA members and $40 for non-members, with sponsorship opportunities available as well.

Florida Restaurant and Lodging Association Chair James E. McManemon said, “John DiJulius is a proven motivator who truly captures what any company needs to execute to have a distinct competitive advantage. His presentation on creating customer service is a must attend for every leader and key influencer in your organization.”

Florida Restaurant and Lodging Association Chapter Seminar
“What’s the Secret? To Providing a World-Class Customer Experience”
Presented by John DiJulius, The DiJulius Group
Sponsored by FRLA Chapters from Sarasota, Manatee, Pinellas, Hillsborough, Central Florida and the Space Coast

Wednesday, April 9, 2014
9:00 a.m. – 11:00 a.m.
Selby Auditorium – USF Campus
8350 North Tamiami Trail
Sarasota, FL 34243

Wednesday, April 9, 2014
2:30 p.m. – 4:30 p.m.
Grand Hyatt Tampa Bay
2900 Bayport Drive
Tampa, FL 33607

Thursday, April 10, 2014
10:00 a.m. – 12:00 p.m.
Rosen Plaza Hotel
9700 International Drive
Orlando, FL 32819

Thursday, April 10, 2014
3:00 p.m. – 5:00 p.m.
Radisson Resort at the Port
8701 Astronaut Blvd.
Cape Canaveral, FL 32920

$30 per person for FRLA members; 4 or more from same company – $25 pp

$40 per person for non-members; 4 or more from same company – $30 pp

Sponsorship opportunities available

To register for the event, or to learn more about sponsorship opportunities, contact FRLA Regional Director Dannette Lynch at 727.642.3404 or via email at, or click on individual event information.

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About John DiJulius
International consultant and bestselling author of two books, DiJulius works with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. John isn’t just talking about it, he lives it, as a very successful entrepreneur of two business; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The DiJulius Group, a consulting firm focused on changing the world by creating a Customer service revolution. More information may be found

About the Florida Restaurant and Lodging Association
FRLA’s mission is to ‘Protect, Educate and Promote’ Florida’s hospitality industry – which represents a $76.1 billion industry, 23% of Florida’s economy, $4.6 billion in sales tax revenue, and nearly 1.1 million employees, making it the state’s number one industry.  It is Florida’s premier non-profit, hospitality industry trade association. FRLA safeguards the needs of the hospitality industry, improves the business climate, promotes the highest levels of quality and safety for our patrons, provides legislative advocacy, and eases navigation of government regulation. The Association represents and serves more than 10,000 independent and household name members, suppliers, and theme parks. For more information, go to