Precious time—and software to make the most of it

Time spent managing employee shifts, PTO, overtime, and full-time/part-time status is time away from customers and coaching the crew.

And labor hours can be some of the biggest costs in the business, usually accounting for 25%-35% of restaurant expenditures; the complexity can use up a lot of a manager’s time, too.

But there is software available that can greatly simplify the process while improving accuracy and regulatory compliance and helping you improve your bottom line. Here are some attributes to consider when shopping for an employee time-management program.

Easier scheduling. Scheduling shifts is like a 3D puzzle with multiple factors affecting PTO and overtime. Look for drag-and-drop technology that automatically recalculates the payroll reporting affected by each change. Also give employees access to a linked mobile app to see schedules, look for open shifts and request changes.

Intuitive time tracking. Forget the old, easy-to-game punch systems. Look for a solution supporting pin-punch and iPad clock-ins/clock-outs. Integrated facial recognition software removes temptation, and GPS-enabled geofencing can prevent offsite check-ins.

Simplified time-off tracking. The best time-management software can be tailored to PTO rules and state mandates and regulations. Look for a system with a mobile app; managers and employees should be able to request time off, and check hours earned, used and available. You’ll also be alerted as employees approach full-time status.

Software integration. Your time management software should sync with your POS and payroll software. But there are advantages to migrating to a single integrated solution– including a single log-on and the power to seamlessly transfer data from one application to another.

Customer support. A good restaurant management program is more than software– it’s backed by a knowledgeable customer support team available by phone or online during restaurant-friendly hours.

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About Heartland 

Heartland provides entrepreneurs with software-driven technology to manage and grow their business. The company serves more than 400,000 merchants nationwide, delivering trusted solutions for payment, payroll and human resources, point of sale, customer engagement and lending. Heartland is a leading industry advocate of transparency, merchant rights and security. Heartland is a Global Payments Company (NYSE: GPN). Learn more at