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DoubleTree by Hilton Jacksonville Riverfront

July 2019

Northeast Customer Service Skills Workshop: Part 2

July 18 | 8:30 am - 10:00 am

Join the FRLA Northeast Chapter for part 2 of the Customer Service Skills Workshop: Difficult Customers. This is Part II in series of Customer Service skill workshops intended for front line employees and supervisors. This interactive training will build on the first customer service session and discuss Difficult Customers and how to recover the relationship. Each attendee will be provided a certificate of completion for this 90 minute session, allowing the Employer to compensate or acknowledge the participants efforts. Didn’t…

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