FRLA and DBPR Advise South Florida Restaurateurs to Educate Employees and Consumers about Automatic Gratuities

(Tallahassee, FL) – To avoid potential abuses of automatic gratuities, the Florida Restaurant and Lodging Association (FRLA) and the Florida Department of Business and Professional Regulation (DBPR) are advising South Florida restaurateurs to educate employees and consumers about tipping policies. After receiving complaints about unclear practices, both organizations are working to raise awareness about rules regarding service charges. In Florida, it is required by law to indicate to consumers if gratuity is automatically included.

“Florida businesses want to do what’s in the best interest of both the employee and the customer,” said DBPR Secretary Ken Lawson. “To help ensure restaurant employees are rewarded for their hard work by satisfied customers who look forward to coming back, it’s imperative for all parties to understand the importance of clearly communicated tipping practices and the requirement that automatic gratuity notices must be published.”

“Florida’s hospitality reputation relies on caring, exceptional service. For that reason, it is imperative that our industry clearly communicate tipping policies and adhere to all legal requirements,” said Carol Dover, President and CEO of the Florida Restaurant and Lodging Association. “Employees and consumers must be made aware of these requirements and abuses should be reported to our partners at the Florida Department of Business and Professional Regulation.”

For further guidance on Florida’s laws regarding automatic gratuities, please click here.


About the Florida Restaurant and Lodging Association
FRLA is Florida’s premier non-profit hospitality industry trade association. Our mission is to ‘Protect, Educate and Promote’ Florida’s $82 billion hospitality industry which represents 23% of Florida’s economy and more than 1.1 million employees – making it the state’s number one industry. We offer regulatory compliance and food safety training needs (RCS and SafeStaff®); industry developed career-building high school programs (FRLAEF); sponsor the only event in Florida exclusively serving the restaurant and foodservice industry (FR&L Show, September 27-29, 2016 in Orlando); and we safeguard the needs of the hospitality industry by providing legislative advocacy. We represent and serve more than 10,000 independent and household name members, suppliers, and theme parks. For more information, go to and find us on Twitter @FRLAnews, Facebook and YouTube.