RCS Staff Members Earn ‘Certified Hospitality Trainer’ Designation

[Orlando, Fla]

The Florida Restaurant & Lodging Association (FRLA) today announced the achievement of three RCS Training staff members. Caitie Higginbotham, Lorena Moreno and Leslie Batista all recently earned the Certified Hospitality Trainer (CHT) credential from the Educational Institute of the American Hotel & Lodging Association. One of the highest distinctions awarded by the Educational Institute, the CHT designation affirms the knowledge, skills and abilities of those who earn it.

To be named a Certified Hospitality Trainer, hospitality professionals must demonstrate their talent through academic achievement and industry experience. The program requires each candidate to complete a comprehensive exam that tests skills in hotel operations, financial management, human relations, human resource management and administrative skills. Successful completion of the program proves not only their dedication to the industry but their ability to do well within it.

“I could not be more proud to have these three women on our team,” said Geoff Luebkemann, Senior Vice President of Education and Training for FRLA. “They bring extraordinary value to our organization with their understanding of the hospitality industry and their commitment to it. This certification as Certified Hospitality Trainer is an incredible achievement and a nice way to formally acknowledge their talent.”

All three honorees work for FRLA’s subsidiary, RCS Training. Higginbotham serves the Florida Panhandle as a Regional Manager, Moreno is a Regional Sales Manager for Miami-Dade County and Bastita is a Regional Training Manager in Miami-Dade. Together, the have nearly 15 years of experience with FRLA and RCS.

RCS Training is a subsidiary of the Florida Restaurant & Lodging Association and is the state’s leader in providing risk management and regulatory training for the hospitality industry in the Sunshine State. To learn more about RCS Training or to learn what courses trainers can offer, please click here.


Caitie Higginbotham, Regional Manager – Panhandle
Lorena Moreno, Regional Sales Manager – Miami-Dade County
Leslie Batista, Regional Training Manager – Miami-Dade