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The Westin Sarasota

April 2021

$35 – $500

“Kiss Your Customer”: In a COVID-19 Environment: Customer Experience & Reigniting Sales

April 29 | 2:00 pm - 4:00 pm

The Suncoast Chapter of the Florida Restaurant & Lodging Association is very pleased to welcome award-winning speaker and renowned Keynote Speaker, Andy Masters. In Andy’s most critical service program ever is based on his award winning book Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships he proves that we must create a transformation from doing a JOB to creating a BOND in times of crisis. Andy illustrates that “Crisis Leads to Forced Innovation”, therefore…

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