What You Don’t Know Can Hurt You

Have you ever watched a late night show host or a comedian conduct a “man on the street” interview?  It’s always great for laughs as the interviewer asks the person questions about current events or politics.  Sure, it can be hilarious but it can also be troubling.

With as much information we are exposed to on a daily basis, you would think society would be better informed.  The truth is, unless you are a political junkie, if the issue doesn’t directly impact you or harm you economically, it’s just part of the incredible loud “breaking news” background noise we are all exposed to, and we tend to ignore it.  That spells trouble for all of us.

The reason it spells trouble for us is that we begin to “tune out” a lot of information that can eventually impact us in a negative way.  Take our nation’s capital.  We all get wrapped up in what happens in Washington, D.C.  There are endless reports, exposés and articles about this bill or another.  The bill at issue always causes great anxiety between the major political parties.

Here’s an ugly truth about politics…it’s rarely the bill itself (regardless of its content) that is the real danger.  It’s the agencies that promulgate the rules that implement the bill that are the real danger.  Each year, the agencies of government churn out thousands of pages of rules and administrative regulations that all have the force of law.

The real danger is not the actual law, but is more often the unelected agencies and bureaucracies that enforce the ever increasing rules and regulations they churn out at astonishing rates.   But that’s not the really scary part.  It’s happening at all levels of government.  If Washington doesn’t get you, the state might.  If you don’t believe me, just take a look at what our counties and municipalities are doing in areas like wages, labor and paid leave.

The biggest threat to you and your business is tuning out the “political stuff” because it’s what you don’t know that can hurt you and that’s why being involved in FRLA is worth the price of admission.

– Richard E. Turner

General Counsel and Vice President of Government Relations

Richard-Turner

 

The View From Membership

Suffice to say the first seven months of 2015 have been busy for our Membership Team. But, I’m not going to drone on about every single thing we’re doing instead I’d like to point out four key triumphs.

  • Thanks to strong efforts by our Regional Directors and Managers, overall membership is up and we’ve seen an uptick in attendance throughout our chapter events. Additionally, we’ve been able to hire two new Regional Directors including a renewed effort in Pensacola – an area that had been dormant for too long. We’re excited to see what the future holds!
  • In Central Florida, Broward, and Palm Beach we’ve rolled out new grass root efforts to truly bring our influence to the local level and help identify key issues we can address in our members’ back yards. We anticipate continuing this program in several cities soon.
  • We’ve successfully revamped our entire website. This massive project was a long time coming and we couldn’t be prouder of how it turned out. With our friends at Sparxoo’s help, we truly believe we’ve now established the best hospitality association website in the country and we look forward to using it to better serve our members at every turn.

As I noted, this is a small glimpse at what we’ve been working on throughout the year. There are several on-going projects and day-to-day work we’re thrilled to do on your behalf and it’s an honor to represent more than 10,000 hotels and restaurants on a daily basis. If you ever have any questions or need anything at all, please don’t hesitate to contact us directly at 850-224-2250.

Sincerely,

Dan Murphy

Vice President, Membership and Corporate Relations

Are You Living Active Managerial Control or “Oh No! the Inspector’s Here?”

As former head of Florida’s restaurant licensing and inspection system, I get frequent inquiries from food service operators that have either had a poor inspection, or are struggling to avoid one.

My response to these folks always starts with a question: “Can you tell me about your food safety system?” Too often that is met with awkward silence.  The reality is, it’s not that hard.  An effective food safety system starts with Active Managerial Control, which is just a fancy way to say “managers are managing.”

The formal definition of Active Managerial Control is “the purposeful incorporation of specific actions or procedures by industry management into the operation of their business to attain control over foodborne illness risk factors.”

Operationally, this means restaurant managers – and supervisors, key employees, shift leaders – anyone in charge of food receiving, storage, preparation or service, emphasize preventive rather than reactive thinking to drive food safety.

Active Managerial Control occurs when a methodical approach is in place to control food safety risk factors, all employees are trained on it, and persons-in-charge observe, coach, correct, and ensure the behavior needed to execute food safety.  Most importantly, this occurs every shift, every day – not just when the inspector is expected.

Many tools and resources are available to learn and implement Active Managerial Control.  Contact the FRLA Education & Training Department to start living it, protect your business and guests, and avoid your “Oh, %@#&!” moment.

geoff l headshot – Geoff Luebkemann, VP of Education and Training

FRLA’s Fresh Feeling

Here in Florida, we’re continuing to break tourism records. This past year, we welcomed 98.9 million people! They came here to experience our fantastic hospitality industry that offers unique amenities, exceptional meals and outstanding service. Plus, the scenery is not too shabby. Florida is home to picturesque beaches and sunny weather.

We want our website visitors to share that same Florida experience. So, we freshened up a bit. Welcome to the newly improved FRLA.org. We redesigned it to better reflect our remarkable members who help make our great state a wonderful place to live, work and play.

In addition to the revitalized aesthetic, we truly believe this website will help you easily navigate through all of FRLA’s offerings. We worked to develop innovative features that are new to the user experience. The Government Relations tab offers legislative advocacy resources developed exclusively to safeguard Florida’s hospitality industry. The Newsroom provides the latest industry updates and showcases FRLA’s originally produced digital media. The Events section easily filters all FRLA occasions to give members a chance to attend all corporate, chapter and sponsored events. Our Education and Training tab continues to provide you with wonderful business resources. Plus, a revamped Educational Foundation site is now integrated with FRLA’s main page.

We want to make sure you have access to all of the tools you need to remain engaged with FRLA. After all, our association was created by and for restaurateurs, hoteliers and industry leaders. We hope you’ll enjoy your tour through our new site and get that same fresh feeling we have.

As always, we are here to protect, educate and promote the hospitality industry. Thank you being a part of the FRLA.

– Carol B. Dover, FRLA President and CEO