2019 ROSE Awards Honor Front Lines of Northeast Florida’s Hospitality

[Jacksonville, Fla] On Feb. 26, nearly 400 people gathered at the Hyatt Regency in Jacksonville for the Northeast Chapter of the Florida Restaurant and Lodging Association (FRLA) ROSE Awards. This event recognized the men and women on the front lines of hospitality in the region in 25 categories. Area hotels and restaurants nominated 116 individuals from more than 35 different companies to acknowledge those making a difference in Northeast Florida’s hospitality. Last night’s winners each received a trophy, gift cards from local businesses and recognition from both industry peers and industry leadership

“These incredible men and women represent just a small fraction of the outstanding hospitality employees in Northeast Florida,” said Nicole Chapman, Regional Director for FRLA and the event’s organizer. “The more than 40,000 hospitality workers in our region are what makes the biggest difference and keep guests coming back. We are thrilled to be able to honor them and their hard work at the 11th annual ROSE Awards.”

The 2019 ROSE Award winners are:

 

Administrative Assistant: Tiffany Ruiz, Hyatt Regency Jacksonville Riverfront
Allied Spotlight: Todd Walrath, Zenpura Pest Solutions
Banquets: Judy Haskins, DoubleTree Jacksonville Riverfront
Bartender / Mixologist: Mark Turner, Courtyard Jacksonville Butler Blvd
Behind the Scenes: Robin Anderson, Casa Monica Resort & Spa
Customer Service – Concierge, Recreation, Spa: Pius Alcindor, One Ocean Resort & Spa
Customer Service – Event Services: Nick Haralambou, Sight & Sound Productions
Customer Service – Tourism Ambassador: Kerry Weatherhead, Visit Jacksonville
Guest Service – Bed and Breakfast: Stephanie Cameron, Elizabeth Pointe Lodge
Guest Service – Front Desk, Full Service Hotel: Megan Rocco, Omni Jacksonville Hotel
Guest Service – Front Desk, Select Service Hotel: Bessie Alvarado, Courtyard St. Augustine I-95
Guest Service – Housekeeping, Full Service Hotel: Charlotte Jackson, Omni Jacksonville Hotel
Guest Service – Housekeeping, Select Service Hotel: Elizabeth Zuniga, Courtyard by Marriott Jacksonville Mayo Clinic/Beaches
Guest Service – Laundry: Natividad ‘Mary Lou’ Abadilla, Gate Hospitality – Ponte Vedra Inn & Club
Guest Service – Maintenance / Engineer: Timothy Blyden, Courtyard St. Augustine I-95
Guest Service – Security: Amanda Newman, The Ritz-Carlton, Amelia Island
Guest Service – Valet / Bell Attendant: John Hoot, Casa Monica Resort & Spa
Server – Restaurant, Hotel: Toni Perrone, Courtyard by Marriott Jacksonville Mayo Clinic/Beaches
Server – Restaurant, Casual Dining: Andrea Pathites, House of Leaf & Bean
Server – Restaurant, Fine Dining: Alyna Bellantoni, Casa Monica Resort & Spa
Restaurant – Quick Service: Alexandria Scott, HMS Host (Firehouse Subs)
Culinary Service – Chef / Cook: Matthew Sanchez, Sawgrass Marriott Golf Resort and Spa
Food & Beverage Support – Support: Erin Goodyear, Omni Jacksonville Hotel
Transportation – Airport, Ground & Water: Mark Pennington, East Coast Transportation
President’s Award: Karen Padgett, DoubleTree by Hilton Jacksonville Riverfront

For more information about the ROSE Awards, contact FRLA Northeast Chapter Regional Director Nicole Chapman at 904-574-2259 or [email protected].

FRLA Monroe Welcomes New Board

[Key West, Fla.] The Monroe Chapter of the Florida Restaurant & Lodging Association (FRLA Monroe)  installed their 2019 board earlier this month after presenting a check to the Florida Keys Community College (FKCC) Foundation for hospitality and culinary student scholarships. FKCC President Dr. Jonathan Gueverra swore in the new board.

FRLA Monroe’s 2019 officers are:

  • John Trovato, President; Managing Director of Waldorf Astoria Casa Marina and The Reach
  • Bobby Kuchinsky, VP of Restaurants; General Manager of Pat Croce Restaurant Group
  • Larry Magor, VP of Lodging; Managing Director of Isla Bella Resort
  • Laura Ciampa, VP of Upper/Middle Keys; VP of Human Resources and Training of Ocean Reef Club
  • Sheldon Suga, Chairman/Past President; VP and Managing Director of Hawks Cay Resort
  • Charles Bauer, Treasurer; Owner of Smokin Tuna and Founder of Key West Songwriters Festival
  • Andreea Mihalcea, Secretary; Department Chair of Hospitality and Ecotourism at Florida Keys Community College

The February meeting for the FRLA Monroe Chapter was held at the FKCC Key West campus to underscore the board’s commitment to education. Money for the donation was raised at a fishing tournament hosted by FRLA Monroe last summer in Key West and underscores the association’s commitment to its mission of protecting, educating and promoting Florida’s hospitality industry.

To show their appreciation for FRLA’s support, FKCC culinary students served a feast of Valentine’s Day-themed treats including cakes, tarts, truffles and cookies.

Find more information about FRLA Monroe here or contact Lynne Hernandez at 305-710-3962.

FRLA Monroe Chapter Donates to FKCC Scholarship

[Key West, Fla.] The Monroe Chapter of the Florida Restaurant & Lodging Association (FRLA) donated $5,000 to the Florida Keys Community College (FKCC) Foundation for hospitality and culinary student scholarships on Feb. 14. Money for the donation was raised at a fishing tournament hosted by FRLA Monroe last summer in Key West and underscores the association’s commitment to its mission.

“The mission of FRLA is to protect, educate and promote Florida’s incredible hospitality industry, and the work that FKCC is doing to educate our future hoteliers and restaurateurs is vital to the industry’s continued success,” said Lynne Hernandez, FRLA Regional Director for the Monroe and Miami-Dade chapters. “The Monroe FRLA chapter and I are proud to support their efforts and to work with their students.”

The February meeting for the FRLA Monroe Chapter was held at the FKCC Key West campus, and the Monroe Chapter board presented the check to FKCC President Dr. Jonathan Gueverra. To show their appreciation for FRLA’s support, FKCC culinary students served a feast of Valentine’s Day-themed treats including cakes, tarts, truffles and cookies.

President Gueverra installed the 2019 Board for the Monroe Chapter after the check presentation. The 2019 officers are:

  • John Trovato, President; Managing Director of Waldorf Astoria Casa Marina and The Reach
  • Bobby Kuchinsky, VP of Restaurants; General Manager of Pat Croce Restaurant Group
  • Larry Magor, VP of Lodging; Managing Director of Isla Bella Resort
  • Laura Ciampa, VP of Upper/Middle Keys; VP of Human Resources and Training of Ocean Reef Club
  • Sheldon Suga, Chairman/Past President; VP and Managing Director of Hawks Cay Resort
  • Charles Bauer, Treasurer; Owner of Smokin Tuna and Founder of Key West Songwriters Festival
  • Andreea Mihalcea, Secretary; Department Chair of Hospitality and Ecotourism at Florida Keys Community College

Find more information about FRLA Monroe here, and learn more about FKCC scholarships and programs by contacting Dr. Frank Wood, Vice-President of Advancement and FKCC Foundation Executive Director at 305-809-3287.

FRLA Broward Director Announced

[Ft. Lauderdale, Fla.] Representatives from the Florida Restaurant & Lodging Association (FRLA) today announced the hire of a new director for the FRLA Broward Chapter. Rozeta Mahboubi, a seasoned professional with both tourism and marketing experience, will lead the chapter in the Ft. Lauderdale area.

“Rozeta’s experience working with local convention and visitor bureaus as well as chambers of commerce makes her an excellent fit for the FRLA Broward Chapter,” said Carol Dover, CEO / President of FRLA. “Combining that with her natural sales skills and her ability to forge strategic relationships, Rozeta will bring exceptional value to FRLA at both the state and local level, and we are thrilled to have her on board.”

Mahboubi holds a Bachelors in Hospitality Meeting and Travel Administration from Metropolitan State University in Denver and is a graduate of both Leadership Hollywood and Leadership Broward. An active member of the community, she is passionate about the arts and has served on a variety of committees related to tourism and destination marketing in South Florida. Mahboubi’s professional experience includes marketing for high-end and boutique lodging establishments. She also served as the Executive Director/CEO of Martin County Convention and Visitors Bureau as well as the Tourism Director at the Hollywood Office of Tourism in Broward County.

Gov. DeSantis Budgets $76 Million for VISIT FLORIDA

[Tallahassee, Fla.] Today, Gov. Ron DeSantis unveiled his budget, The Bold Vision for a Brighter Future, recommending $76 million for VISIT FLORIDA. This amount keeps the funding at its current level and underscores the importance of the tourism industry to our state’s economy. VISIT FLORIDA serves as the official tourism marketing organization for the state and targets potential visitors from out-of-state as well as out-of-country through a variety of partnerships and programs.

 

“We are proud to see that Gov. DeSantis recognizes the importance of tourism in Florida and has chosen to recommend we continue to support VISIT FLORIDA,” said Carol Dover, CEO / President of the Florida Restaurant & Lodging Association. “The number of visitors to our great state has risen as a result of the marketing efforts of VISIT FLORIDA, and I am excited to see how this continuation of support will positively impact our state’s economy.”

 

Regarding his budget recommendation, Gov. DeSantis said, “While Florida continues to grow and diversify economically, it is undeniable that the tourism industry is one of our state’s economic foundations. Florida’s prosperity in recent years is due in no small part to the economic activity generated by over 100 million visitors to Florida every year. Although our state has much to offer, we cannot rest on our laurels and hope that our tourism success will continue without a strong state-level marketing program.

 

“The Bold Vision for a Brighter Future budget recommends $76 million for VISIT FLORIDA, the same amount as in the current fiscal year. VISIT FLORIDA serves as the state’s official tourism marketing corporation and Florida’s official source for travel planning to visitors across the globe. The organization, along with its partners, facilitates tourism industry participation through various domestic and international marketing opportunities (e.g. domestic and international trade shows and consumer shows and media missions) to top global visitor markets. VISIT FLORIDA also works closely with tour operators, travel agents and event planners as part of its marketing activities. In addition, the state’s five Official Welcome Centers are staffed by VISIT FLORIDA. At this proposed level of funding, we can be assured that Florida will set another record for the number of tourists visiting our state.”

 

In addition to VISIT FLORIDA’s domestic and international marketing efforts, the organization works to drive visitors to areas that have been negatively impacted by various disasters. Programs such as Red Tide Recover and Hurricane Recovery Support offer complimentary brochure distribution at the state’s welcome centers, marketing partnerships and exposure on the VISIT FLORIDA website. Designed to help areas quickly recover in the wake of a disaster, these programs benefit tourism-related businesses like hotels and restaurants.

 

For more full details of Gov. DeSantis’ Bold Vision for a Brighter Future budget, click here.

Hospitality Heroes Honored in Northwest Florida

[Destin, Fla] On Jan. 31, the Northwest Florida Chapter of the Florida Restaurant and Lodging Association (FRLA) partnered with Visit South Walton and the Emerald Coast Convention and Visitors Bureau (CVB) to recognize the men and women who have had a positive impact on the area’s tourism. Nearly 300 people gathered at The Henderson Beach Resort to celebrate the those on the frontlines of the region’s critical tourism industry. Area hotels, vacation rentals and restaurants nominated more than 50 individuals for 12 categories designed specifically to acknowledge those making a difference in Walton County hospitality. Last night’s winners each received a plaque and $500 to thank them for their commitment to hospitality.

“Tourism is the state’s largest industry, and it’s certainly an economic driver here,” said Nick Lowe, Regional Director for FRLA and the event’s organizer. “A great experience brings visitors back again and again, and our honorees are the ones ensuring our guests have positive, memorable trips year after year. We are proud to honor these heroes for their service and impact.”

The 2019 Hospitality Heroes are:

Best Restaurant Manager: Jason Schiess, Great Southern Café, 45 Central Wine & Sushi Bar, Meltdown on 30A

Best Hotel/Resort Manager: Phyllis Shanks, ResortQuest by Wyndham

Best Culinary Manage: Chef Jim Shirley, Jim Shirley Enterprises

Best Front of House Associate, Restaurant: Angelia Anderson, Floyd’s Shrimp House

Best Front of House Associate, Hotel/Resort: Tamee Huggins, Henderson Park Inn

Best Back of House Associate, Restaurant: Jose Arias, Jr., Brotula’s

Best Back of House Associate, Hotel/Resort: Eddie Gray, Newman – Dailey

Supplier of the Year: Heartland Payment Systems

Best Sales and Marketing Associate: Misty Rae, Saltwater Restaurant Group

Best Arts and Culture Experience: Culture Arts Alliance of Walton County

Best Event: South Walton Beaches Wine & Food Festival

Spirit of Hospitality: The St. Joe Company

Palm Beach EATS Mixes Students, Chefs & Locally-Grown Produce

[Palm Beach, Fla] The Palm Beach Chapter of the Florida Restaurant & Lodging Association (FRLA) will host the fifth annual Palm Beach E.A.T.S. on Friday, Jan. 25 at the West Palm Beach Hilton. E.A.T.S. is the Education and Agriculture Together Showcase and was designed to highlight Palm Beach County’s tourism and agriculture industries and to benefit hospitality students. Each year, local high school students team up with Palm Beach chefs to create dishes using fresh ingredients from area farms. Open to the community, tickets are available online starting at $100.

“Palm Beach E.A.T.S. is an incredibly powerful event for the hospitality community,” said Nick Velardo, Committee Chair for E.A.T.S. and Vice President of Food and Beverage for The Breakers. “By pairing students who are interested in the culinary arts with seasoned experts, we strengthen the future of the hospitality industry overall. Further, when we add local farmers to the mix and open the event to the public, we promote our county’s top two industries and underscore their importance in Palm Beach.”

This year, E.A.T.S. will be held in the open-air garden of the West Palm Beach Hilton, and attendees will dine on dishes created by the culinary students / chef teams. In addition, guests will have the opportunity to bid on silent auction items including resort getaways, hotel stays, restaurant gift certificates, spa packages and golf rounds. Started in 2014, the Palm Beach E.A.T.S. event benefits high school culinary and hospitality students who wish to pursue an advanced degree. As a result of last year’s event, the Palm Beach Chapter of FRLA granted more than $14,000 in scholarships, and FRLA Regional Director Jodi Cross believes that E.A.T.S. 2019 will be even more successful.

“We have an unbelievable line-up of 12 area restaurants and farms participating this year,” Cross said. “Using locally-grown produce and homegrown goods, the students and chefs will prepare fabulous dishes for all attendees to enjoy.”

For more information on Palm Beach E.A.T.S., please visit FRLA.org/event/palm-beach-eats or contact Jodi Cross at 561-410-0035.

Nominations in Full Bloom for 11th Annual ROSE Awards

[Jacksonville, Fla] The Northeast Chapter of the Florida Restaurant and Lodging Association (FRLA) is seeking nominations for the 11th Annual ROSE Awards. The ROSE (Recognition of Service Excellence) Awards honor hospitality champions in the Northeast Florida region who are dedicated to excellent customer service. These are the employees who make guests’ experiences smooth and seamless and often go unnoticed. To nominate an individual in any of the 25 categories, employers can visit the FRLA website to access the nomination application. The deadline for submissions is Feb 4.

 

“It is wonderful to honor some of the best in hospitality at an event like the ROSE Awards,” says Regional Director for the Northeast Chapter of FRLA Nicole Chapman. “One night out of the year, more than 500 industry employees gather for an evening of peer recognition. Every one of the nominees brings the highest level of passion for service, and the ROSE Awards are a chance for the most outstanding professionals in our region to be recognized by their peers.”

 

Outstanding front-line hospitality nominees must meet the following requirements:

  • Work in a hospitality business in Northeast Florida (Clay, Duval, Nassau, Putnam and St. Johns counties)
  • Be a line employee
  • Work at said business for at least 90 days prior to the nomination deadline
  • Be dependable, passionate, and committed to customers
  • Serve as a role model to peers

The ROSE Awards will take place Feb 26 at the Hyatt Regency Jacksonville Riverfront. Tickets are available for purchase here.

 

For more information and sponsorship opportunities, contact FRLA Northeast Chapter Director, Nicole Chapman at 904-574-2259 or [email protected].

 

Southwest Florida Water Management District WISE Program

The Southwest Florida Water Management District (SWFWMD) has launched a new grant program for non-residential users in the district. The Water Incentives Supporting Efficiency (WISE) program can reimburse up to 50 percent of costs associated with water conservation projects and can save businesses up to $20,000. The grant is open to all water users whether they are connected to a well or a municipal water supply. The SWFWMD spans all or part of 16 counties including:

  • Citrus
  • Charlotte
  • DeSoto
  • Hardee
  • Hernando
  • Highlands
  • Hillsborough
  • Levy
  • Manatee
  • Marion
  • Pasco
  • Pinellas
  • Polk
  • Sarasota
  • Sumter

 

Applications are accepted until all project funds are awarded, and applications are included in the WISE Program Handbook. Customers within the SWFWMD who are interested in the program should schedule a pre-application meeting with District staff Josh Madden ([email protected]) or Jake Cuarta ([email protected]). Projects awarded grant funding should be completed within one year.

 

Examples of water savings projects that could be eligible for the WISE Program include but are not limited to:

  • Toilet, showerhead, and plumbing fixture replacement
  • Soil moisture sensors or equivalent technology
  • Weather stations for irrigation control
  • High efficiency commercial/industrial processing equipment
  • Rainwater harvest cisterns
  • Irrigation conversions that would change the system from high volume to low volume
  • Smart irrigation controllers
  • Irrigation evaluations
  • Air conditioning condensate capture
  • Improved control systems like automatic shut-off and flow meters

 

View the WISE Program Applicant Handbook here.

 

 

Map of the Southwest Florida Water Management District

 

 

FRLA’s Florida Inns Chapter Is Association’s First State-Wide Special Interest Chapter

[Tallahassee, Fla.] The Florida Restaurant & Lodging Association (FRLA) today announced the launch of the first state-wide special interest chapter, the Florida Inns Chapter. This new group was formed as a result of a merge with the Florida Bed and Breakfast Inns (FBBI), an organization of 45 tight-knit innkeepers from around the state. Since 2015, FRLA and FBBI have partnered, with FBBI members enjoying a dual-membership in the two associations. As of Jan. 1, the FBBI has formally merged with FRLA.

 

“The creation of a new chapter is always an exciting time, but the launch of the Florida Inns Chapter marks a new era for us,” said Carol Dover, CEO / President of FRLA. “This first state-wide chapter represents the evolution of our industry and our association by pulling together proprietors from across the state who are focused on the same issues – in this case, the success and growth of independent lodging – to further protect, educate and promote their industry.”

 

Discussion about an official merge began in July of last year, and the formal vote to accept the proposal was held in September. FRLA staff has worked with FBBI leadership for months to work out how the newly-formed chapter will be administered and what event programming will look like in the coming year. To help ensure stability for the new chapter, the FBBI board agreed to serve as the board for the Florida Inns Chapter until 2021.

 

“The goal of the Florida Inns Chapter is to combine member resources, to have one mission, one voice and one story at the local, state and national levels,” said Anthony Sexton, President of the FRLA Inns Chapter and Innkeeper at St. Augustine’s Victorian House. “The creation of a new FRLA chapter specifically for bed and breakfast owners is an exciting new avenue for FBBI members, and we look forward to continuing to serve our members in the Florida Inns Chapter.”

 

The Florida Inns Chapter will be comprised only of FBBI members for the first year but will open to all independent lodging owners and operators next year.

 

For more information about the Florida Inns Chapter, please visit the chapter’s page or contact Nicole Chapman at 904-574-2259.